1. Scope
This policy covers Pro and Business plans purchased directly through Linkyr's SePay checkout. Partner or special-program purchases follow disclosures at the point of sale.
Cancellation and Refund Policy
How cancellations, refund requests and bank-transfer plan purchases are handled.
Effective: 10 August 2026 · Version 2026-08-10AddressVietnam
Registration details are incomplete and must be completed before commercial operation.
Full policy
This is Linkyr's operative policy. Terms cannot erase criminal liability, mandatory duties or consumer rights. The operator must obtain licensed legal review and complete its legal identity before commercial operation.
2. Order confirmation
A plan activates only after a valid SePay webhook matches the recipient, order code and exact amount. Underpayments, incorrect memos or wrong recipients may require manual reconciliation.
3. Cancellation
Bank-transfer plans are currently one-time purchases and do not auto-renew. You may stop using Linkyr at any time; the purchased term remains available unless the account is lawfully suspended.
4. Refund eligibility
Requests may qualify for duplicate charges, payment received where Linkyr cannot provide the plan due to our fault, or mandatory consumer-law grounds. Used time, post-use change of mind, AUP breach and external bank fees are ordinarily excluded unless law requires otherwise.
5. Request process
Contact support within 14 days with the order code, date, amount, last four account digits and reason. Never send a password, OTP or unredacted sensitive banking image.
6. Review and timing
We acknowledge, may verify against fraud, and communicate the outcome. Approved refunds return through a suitable channel within a reasonable period; bank processing time is outside our control.
7. Chargebacks and disputes
Please contact Linkyr before a bank dispute so we can reconcile the payment. This does not limit mandatory complaint or regulator rights.
8. Mandatory rights
Nothing waives a cooling-off, refund, warranty or remedy that applicable consumer law makes non-waivable.